FAQ

Welcome to our FAQ! 

Q: Can you hold this ____ for me?

A: unfortunately we cannot hold items, we want everyone to have a fair chance!

Q: When will my item be arriving?

A: It depends what you ordered! Our shipping days for in hand items are every Monday! If your ordered a pre order you can see the expected arrival date in the description on that page! 

Print on demand items usually take 3-7 days to be complete and shipped out

For updates on Rosalie, River, Embry, Atlas, Zuko, Valley, Quest, Aleu , Quil, Jude, Juno, Cody, Apollo, Zeus, Aspyn and Nikki please checkout our pre order highlight https://www.instagram.com/primeshibashop?igsh=OGQ5ZDc2ODk2ZA%3D%3D&utm_source=qr

production is finishing up and they will start shipping plush to me soon! 

Q: Will you be restocking _____?

A: We will not be restocking a plush once they sell out however we may have different variations of that design in the future!

Q: Can you make this breed as a plush?

A: We hope to make every dog breed eventually! We mainly release plush by demand so if we notice a lot of interest in a certain breed is getting a lot of requests then it will be released sooner  

 Q: How does shop pay work?

A: You can find information about shop pay here 

https://shoppay.affirm.com/help/s/article/about-sp

Shop pay is not directly involved with Prime Shiba and any payment issues needs to be resolved through them 

 Q: I have a pre order, can I change my address?

A: Yes! Please send your new address and order number to primeshibashipping@gmail.com

 

Q: Why hasn’t my package scanned yet? 

A: USPS can usually take a few days to scan packages but it can sometimes be longer but unfortunately we have no control over packages once they leave our hands 

Q: Can I return my item? 
A: All sales are final, we do not accept returns/ refunds on items, with the exception of pre orders that have not started production (currently all of our pre orders are in production and cannot be refunded but if you would like to exchange it for a different item please contact us on instagram or email) 

if you do not like the face on your plush I would recommend hand sculpting which you can do by pushing the eyes in with your fingers (see our instagram highlight for a tutorial) 

If you are still unhappy with your plush we can offer full or partial store credit depending on the issue 

Q: How long does shipping usually take? 
A: Shipping on average takes 2-8 business days not including processing time (we ship every Monday) 

Q: Do you ship worldwide? 
A: Yes! We can ship anywhere in the world! All of our plush are safety tested and CE marked 

Have a question that you don't see? Please message us on Instagram Primeshibashop or through our website chat!

 

 

we are not responsible for lost or stolen packages